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Terms and Conditions

Welcome, (our Site).

This Site allows you to browse and purchase products and services offered by Concinnity Ltd (trading as Trauma Release Centre (CN: 8094498) (Cocinnity™, we, us).

These Terms and Conditions (Terms) govern your use of this Site, as well as Concinnity™’s products and services, and form a binding contractual agreement between you and us.

These Terms are important, and you should ensure that you read them carefully and contact Concinnity™ at if you have any questions before purchasing our products or engaging our services.

These Terms constitute the entire and only agreement between you and us and supersedes all prior agreements, conduct, representations, and understandings.

Concinnity™’s products and services are intended for people aged 12 and over.

Acceptance of Terms

1.By accessing, downloading, or using the products and services offered on our Site, whether or not you register as a member, or purchasing tickets to attend any Concinnity™ Community Events, you agree to be bound by these Terms, which you acknowledge that you have read and understood.

2.We may change all or part of these Terms at any time. If we do, the new terms and conditions will be posted on this Site. Your continued use of the Site will constitute your acceptance of any changes. If you object to any changes to the Terms, your only remedy is to contact us at and immediately discontinue your use of the products and/or services.

General Disclaimer

3.All Concinnity™ products and services are intended for general education, support, and information purposes only. Nothing on this Site, or any of the content provided to you by us during our provision of the products and/ or services, purports to offer legal, medical, or other professional advice. Use caution and always seek professional advice before acting on any information that we provide.

4.Concinnity™ provides support, guidance, and tools for you to set personal and professional goals, determine priorities and achieve results. Still, any decision you make, and the consequences that flow from such decisions, is your sole responsibility. Your success depends on many factors, including your dedication, participation, desire, and motivation during our engagement term.

5.Any testimonials and examples within our marketing materials are not to be to guarantee that you will achieve the same or similar results.

6.You acknowledge and agree that Concinnity™, its CEO, employees, contractors, and representatives are not responsible for decisions that you may make nor losses that may arise out of any business or personal decision made by you at any time.

Success Disclaimer

7.Concinnity™ cannot and does not make any guarantees about your ability to get guaranteed results with our interventions, information, tools, or products. You acknowledge that you are responsible for your own success, and there is no guarantee that your life, your emotional state, or your professional life will flourish as a result of your purchase of our products and/or services.

8.Any success representations referenced by us on the Site, in our videos, forums, or during the provision of our services are illustrative of precious customers only and should not be considered as promises for actual or future performance.

Registering Your Details

9.Before you purchase our products and/or services, you must register your details with us.

10.You must provide accurate, complete, and up-to-date registration information, as requested, and it is your responsibility to inform us of any changes to your registration information.

11.We may at any time request a form of identification to verify your identity.

12.If you are a registered user or member of this Site, you acknowledge and agree that:

  1. You are solely responsible for the protection and confidentiality of any password or member identification that may be issued to or subscribed for by you from time to time (Password);

  2. You are solely responsible for the protection and confidentiality of any password or member identification that may be issued to or subscribed for by you from time to time (Password);

  3. You will not reveal (or cause to be revealed through any act or omission) your Password to any other person;

  4. You will immediately notify us if your Password is lost or becomes known to any other person.

  5. You are solely responsible for all access to and use of this site via your Password, whether such access or use is by you or any other person; and

  6. Any information you provide to us for posting or inclusion in our Concinnity™ Success Community, at any time, becomes our property.

13.To the extent that you provide personal information, Concinnity™ will treat such information strictly following its Privacy Policy.

14.You must ensure your registration details' security and confidentiality, including any username and/or Password. You must notify us immediately if they become aware of any unauthorized use of your registered details.

15.Where a member service is for one user only, you will not let any other person use your Password or any registered user or member services.

Your Obligations

16.When using our products and/or services, you may be given access to Facebook groups, other online or in-person forums (Concinnity™ Success Community), or events where you may post comments, photos, messages, or other material (Your Content). When posting Your Content, you agree that you will not post or otherwise publish through this Site or our Concinnity™ Success Community any of the following:

  1. Content that is unlawful, fraudulent, misleading, deceitful, threatening, abusive, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, abusive, offensive, inflammatory, or otherwise objectionable.

  2. Content that harasses degrades, intimidates or is hateful to individuals or groups of individuals based on religion, gender, sexual orientation, race, ethnicity, age, or disability.

  3. Information that includes personal or identifying information about another person without that person’s consent.

  4. Information that constitutes promotion or advertisement for groups, events, or activities is organized through competing for social clubs, activity sites, and internet platforms, except as otherwise expressly permitted.

  5. Any information or content that impersonates any person or entity.

  6. Any material, non-public information about companies without authorization to do so.

  7. Any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communication (except otherwise expressly permitted).

17.By posting or otherwise publishing Your Content on our Site or Concinnity™ Success Community, you:

  1. Grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, edit and exploit Your Content in any form and for any purpose;

  2. Warrant that you have the right to grant the above licenses;

  3. Warrant that Your Content does not breach these Terms; and

  4. Consent to any act or omission which would otherwise constitute an infringement of your moral rights. If you add any content in which any third party has moral rights, you must also ensure that the third party also consents in the same manner.

18.We reserve the right (but have no obligation) to:

  1. Review, modify, reformat, reject or remove Your Content that, in our opinion, violates these Terms or otherwise has the potential to harm, endanger or violate the rights of any person; and

  2. Monitor use of the Site and store or disclose any information that we collect, including investigating compliance with the Terms or any police investigation or governmental request.

Code of Conduct

19.Our Site and Concinnity™ Success Community is a space for learning and growing personally and professionally, is a pitch-free, solicitation-free, and sales-free environment.

20.Whilst using this Site and/or our Concinnity™ Success Community, we ask that you not:

  1. Contact anyone who has asked not to be contacted.

  2. Collect personal data about other users for commercial or unlawful purposes.

  3. Infringe other user’s privacy rights.

  4. Violate the intellectual property of others.

  5. Post anything that contains software viruses, worms, or any other harmful code; or

  6. Use manual or automated software, devices, script robots, other means or processes to access our Site or any related data or information.

21.Please see our Concinnity™ Success Community Guidelines in the appendix to these Terms for more information.


We respect your confidential and proprietary information, ideas, plans, and trade secrets (collectively, Confidential Information), and by using our products and/or services, you agree to respect the same rights of the other Concinnity™ product and/or services participants (Participants) and representatives of Concinnity™.

You agree:

  1. That any confidential information shared by Participants or any of our representatives is confidential and proprietary and belongs solely and exclusively to the Participant who discloses it or to us.

  2. Not to disclose such information to any other person or use it in any manner other than in discussion with Participants during training sessions.

  3. That all materials and information provided to you by us are our confidential and proprietary information and intellectual property, belong solely and exclusively to us, and may only be used by you as authorized by us.

  4. That if you violate or threaten to violate any of your agreements contained in this paragraph, we will be entitled to, among other things, injunctive relief to prohibit such violations.

23.While you are free to discuss your personal results from our services, you must keep the experience and statements, oral or written, of the Participants in the strictest of confidence.

Copyright and Trade Mark Notices

24.All material on this Site, in our Concinnity™ Success Community or otherwise delivered by us, including (but not limited to) course content, text, graphics, information architecture, and coding (Our Content), is subject to copyright. While you may access, browse or print Our Content for non-commercial, personal, or internal business use, you must obtain our prior express written permission if you’d like to use, copy, record, or reproduce it. Modification of Our Content for any other purpose is a violation of our copyright and other proprietary rights and is strictly prohibited.

25.You acknowledge that you do not acquire any ownership rights by using the Site or Our Content.

26.Concinnity™, The Advancing Heart Protocol®, Evolutionary Model of Wellbeing™,  are all registered and unregistered trademarks owned by Concinnity Limited (CN 8094498).

27.The trademarks, logos, and service marks displayed on our Site are the registered and/or unregistered trademarks of Concinnity™. Whether registered or unregistered, the trademarks may not be used in connection with any product or service that does not belong to Concinnity™, in any manner that is likely to confuse with customers, or in any manner that disparages Concinnity™.

28.Nothing contained on this Site or in our Concinnity™ Success Community should be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark without our express written permission.

29.You agree that damages may be an inadequate remedy to a breach of these Terms and acknowledge that Concinnity™ will be entitled to seek injunctive relief if such steps are necessary to prevent violations of its intellectual property rights.

Right to Suspend, Terminate and Refund

30.We reserve the right to suspend or terminate your use of the Site, the Concinnity™ Success Community, or our products and/or services generally, if you breach any of these Terms, as determined by us in our sole discretion.

31.Refunds are not provided for our products and/or services, including where you have been given access to Our Content or our Concinnty™ Success Community, whether accessed by you or not unless we are in breach of the New Zealand Fair Trading Act 1986.

Financial terms

32.The cost, cancellation, and refund, if any, details of our products and services are set out below:

Product or ServiceRecommended Retail Price (in US dollars)*DurationCancellationRefund

The Advancing Heart Protocol® consists of four 30 minute sessions booked in advance. Cancellations or reschedules require 24 hours notice. If not met with this timeframe, a session will become null and void, and no refund for the non-attendance will be issued. 

All online program purchases are non-refundable. If a customer is dissatisfied with the program content, they will need to put in writing within seven days of the program's purchases to the reason they are dissatisfied to enable Concinnity™ to rectify the problem.

33.Each refund request will be assessed on a case-by-case basis, and when genuine value has not been received or isn’t able to be received, refunds will be granted at the discretion of the Concinnity™ team.

34.Invoices for any Concinnity™ program are automatically generated and can be requested at any time by emailing

35.Most of our payments are operated through an online and automated billing system (Online Payment). Where your payments are made via Online Payment:

  1. You agree to ensure sufficient funds are available in your nominated account to meet any account withdrawals made by us on their scheduled due dates.

  2. If payment is defaulted or not received, you authorize us to debit any outstanding funds from your nominated account without the need for notification at a future date.

36.Where another agent or enterprise is debiting funds according to an arrangement entered into with us, you also affirm the same rights and undertakings explained in these Terms to them.

37.We reserve the right to suspend or terminate any product or service, at our discretion, if payment has defaulted.

38.We reserve the right to on-sell or otherwise authorize a debt-collection or other authorized agency to collect any amount not paid by you.

39.We reserve the right to inform credit watch monitoring services of ongoing default trends or payment-avoiding strategies employed where we deem it is appropriate.

40.We endeavor to work with clients who have financial difficulties in ensuring actions such as those listed above do not happen. If you are having difficulties or require a payment plan, please contact us.

41.In circumstances where we invoice you for payment, payment is due and payable by the payment date noted on the invoice. Failure to make payment by the payment date may lead to suspension of use of our product and/or services.

42.From time to time, Concinnity™ may offer members the opportunity to purchase additional products and services at a discounted rate. To be eligible for this discount, you must be an active member in good standing at the purchase time.

Virtual and In-Person Events

43.For the paragraphs below, any virtual events or in-person events hosted by Concinnity™ will be referred to as ‘Events.’

44.Events are strictly adults-only to ensure professionalism and a quiet working environment for all other attendees.

45.Concinnity™ reserves the right to exclude you from any Event should you become disruptive in Concinnity™ sole determination.

46.You understand and acknowledge that Concinnity™ and/or its representatives may record any aspect of an Event (Recordings). Those Recordings may be in the form of audio, video, or still photography. Those Recordings may be used in the production of marketing or other materials to be used by Concinnity™.

47.You hereby waive any legal rights you may have against Concinnity™ in respect of Recordings of your participation in the event and grant to Concinnity™ the absolute right and permission to copyright and use, reuse, and publish the Recordings where you may be depicted or included, in whole or in part, or composite or distorted in character or form, without restriction as to changes or alterations from time to time, or reproductions thereof in color or otherwise, made through any medium and in any media now or later known, for art, advertising, trade or any other legal purpose. You also consent to the use of any printed matter in conjunction with that use.

48.You waive any right that you may have to inspect or approve the finished product or products of the Recordings or any printed matter that may be used in connection with the Recordings or the use to which it may be applied.

49.You hereby release, discharge, and agree to hold harmless Concinnity™ from any liability that has or may occur in making the Recordings or any subsequent process or publication.

50.You acknowledge and understand that you are not permitted to make any of your own Recordings at any Event, webinar, or in-person forum.

51.In the unlikely event that Concinnity™ cancels an Event, you will receive a full refund of the purchase price paid for the Event. Concinnity™ will not reimburse any optional expenses, including but not limited to flights and accommodation.

Liability is Limited

52.The disclaimers, liability limitations, and indemnities within these Terms do not exclude rights that by law may not be excluded. Such rights include, but are not limited to, those rights under the New Zealand Consumer GuaranteesAct.

53.We do not make any express or implied representation or warranty about, or shall be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special, or consequential loss, damages, or reliance in connection with any of our Site, Concinnity™ Success Community or Our Content.

54.In no event will we be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute products or services arising out of or related to the use, inability to use, unauthorized use, performance or non-performance of or reliance upon this Site, Concinnity™ Success Community or Our Content.

55.These limitations and terms include (but are not restricted to) loss or damage you might suffer as a result of:

  1. Reliance on the completeness, accuracy, suitability, or currency of information, products, or services irrespective of any verifying measures taken by us (including third-party material and advertisements).

  2. Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorized access to records.

  3. Accessing websites or servers maintained by other organizations through links on our Site, Concinnity™ Success Community, or products or services. Links are provided for convenience only. We do not endorse linked websites nor their products and services, and you access them at your own risk.

  4. The use of credit card or other financial information, failure to complete (or delay in completing) any transaction, or other loss or damage arising from any transaction made or attempted on our Site.

Your Indemnity

56.You indemnify us from all actions, suits, claims, demands, liabilities, costs, expenses, loss, and damage (including legal fees on a full indemnity basis) incurred or suffered by you or us as a direct or indirect consequence of using or attempting to use our information, products, services or any breach by you or your agents of these Terms. We are not responsible for and expressly disclaim all liability to the fullest extent permitted by law for damages of any kind arising out of use, the reference to, or reliance on any information contained within our Site, Concinnity™ Success Community, or through use of our products or services.

No Assignment

58.You cannot transfer or assign your Concinnity™ Success Community membership without Concinnity's™ prior written consent to any other product or service.

59.We may assign or transfer our obligations under these Terms at any time, subject to giving you four (4) weeks prior notice in writing.

Dispute Resolution

60.If a dispute arises between the parties concerning these Terms, the dispute must be dealt with following this clause. Any party claiming that a dispute exists must notify the other party to the dispute (Second Party) in writing of the nature of the dispute.

61.In the case of claims against us, all notices are to be provided to

62.If the dispute is not resolved by agreement within five (5) business days of the Second Party receiving the notice referred to above, either party may refer the matter to mediation conducted by a mediator agreed between the parties within a further five (5) business days or failing agreement within that period, as appointed by the registrar of New Zealand Mediation Services.

63.Once a mediator is appointed, the parties agree that:

  1. The costs of the mediator shall be borne equally between the disputing parties.

  2. The chosen mediator shall determine the procedures for mediation.

  3. The chosen mediator will not have the power or authority to make any other determination concerning the dispute.

64.If the parties have not mediated a resolution of the dispute within ten (10) business days of the selection of a mediator, neither party shall be obliged to continue any attempt at mediation under this clause, and either party may then commence such legal proceedings as it considers fit concerning the dispute.

65.Nothing in this clause prevents a party from commencing proceedings seeking urgent interlocutory relief from a court or tribunal of competent jurisdiction to hear the matter if, in that party’s reasonable opinion, it is necessary to protect their rights.

66.Despite the existence of a dispute, the parties must continue to comply with their obligations under the contract.

67.This clause survives termination of these Terms.

Applicable Law

68.These Terms shall be construed under and governed by the laws of New Zealand. You consent to the courts' exclusive jurisdiction in New Zealand to determine any matter or dispute that arises between us.

Your Feedback

69.We welcome inquiries or feedback on our Site. Unless specifically stated by you, we shall treat any information you provide us with as non-proprietary and non-confidential.

70.If you have questions or comments regarding this Site or Concinnity™ products or services, please email us at

Company Details

Company Name: Concinnity Limited

Trading Name: Trauma Release Centre

CN: 8094498

Country: New Zealand

Telephone Number: 0064 27625 8738



Community Guidelines

Business owners, Corporates and employees of all levels are welcome in the Concinnity™ Success Community. We have community members of various skill levels and academic backgrounds. 

Our community purpose is safe, security and support when accessing our groups and forums. For that reason, we’ve developed a set of community guidelines, outlined below. These policies will help you understand what type of sharing is allowed in our private groups and communities, and what type of content may be reported to us and removed. Bersity of our community's diversity unity, please keep in mind that something that may be disagreeable or disturbing to you may not violate our community guidelines.

Business owners, Corporates and Employees of all levels are welcome. 

  • We have community members of various skill levels and academic backgrounds.

Share the love

  • Comments that are inappropriately negative, rude, or attacking will be addressed at in-person events or deleted, removed from our online platform. We may also ask you to revise your thoughts when attending in-person events to ensure you are protected at a live event. Everyone in our community is here to learn and grow, and be supported by others. This is without exception. 

Respect confidentiality

  • Content gathered in our Concinnity™ Success Community groups cannot be collected, repackaged, and/or shared outside the group. Every member of our communities has a right to privacy and the right to feel safe that their questions, answers, and experiences remain privy to group members only.

Please keep it on topic.

  • We reserve the right to remove posts based on off-topic content or offensive content and move a subject on in our live events.

Partnering with other members

  • Access to this group does not mean that Concinity™ endorses anyone’s products or services. Please be cautious and do your due diligence when partnering with anyone in the group – don’t assume everyone is trustworthy.

Report posts that are breaking group policies

  • Due to the number of people in our groups and communities, it’s sometimes difficult to catch everything. If you see a post that is questionable, please report it, tag our community manager in the comments, or reach out to our community manager directly via private message so our team can review them.

Breaking the rules

  • If you are deemed to be breaking the group's rules, Concinnity™ Success Community reserves the right to remove you from the Facebook group that the offending behaviour has occurred within.

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